Resource & Referral Program:

Not sure where to turn for help?



Feeling lost in the “system”?

Lack food or help with an emergency?

Need someone to talk to someone to be able to cope with stress, violence, loss ...?

The Resource and Referral team is here to help you find the best services to meet your needs and help with advocacy. The Intake team can work with you to help open doors to resources that include food, housing, clothing, understanding social services, budgeting, and more ...




Click below to find out more about our Referral & Resources Services:

OUR YEAR-ROUND PROGRAMS

  • CRISIS INTERVENTION AND SHORT-TERM COUNSELLING:
    Are you looking for some support?

    The Intake Department offers crisis intervention and short-term counselling to individuals facing a wide range of issues.

    This may include situations of emotional distress, financial issues or complex housing needs.

    When appropriate, referrals are made to longer-term counselling services with partner agencies.

  • EMERGENCY FOOD:
    Are you completely out of food and looking for immediate help?

    We can help you in crisis situations, come and visit us or call to inquire.

    Donations from the community are welcome.

  • OUTREACH SERVICES:
    Can’t make it to our location?

    Meet an Intake Worker at the Gloucester Emergency Food Cupboard, at 2040 Arrowsmith Drive, on Friday mornings.

    Meetings in Ottawa’s south-end can be arranged if need be.

  • BABY FOOD CUPBOARD:

    The Intake Department has a limited supply of baby items, such as diapers and wipes, on hand to assist families in need with these costly items.

    Donations from the community are welcome.

  • GOOD FOOD BOX:
    Are you looking for healthy food options?

    The Good Food Box brings neighbors together to buy quality fresh fruit and vegetables. $10, $15 and $20 boxes are available, depending on your needs.

    Make sure to order before the deadline each month.

  • CONTACT OTTAWA:

    Contact Ottawa is a personal and private voicemail program. The cost is $20 for 3 months of service.

    Pick up your messages from any touch-tone telephone 24 hours a day, 7 days a week.

  • LOW INCOME ENERGY ASSISTANCE PROGRAM (LEAP):
    Do you need help paying electricity or natural gas arrears?

    The Resource and Referral team makes referrals to the LEAP program.

    The LEAP program helps people in need with their electricity and natural gas arrears.

  • ONTARIO ELECTRICITY SUPPORT PROGRAM (OESP):
    Looking for ways to reduce your electricity bill?

    The Resource and Referral team can assist people with their OESP applications. OESP is a monthly rebate to that will reduce your household electricity, by applying a monthly credit directly to your bill.

    The credit amount will depend on how many people live in your home and your combined household income.

  • OUR SEASONAL PROGRAMS

  • TUQUES FOR TOTS:

    Every Fall, the Intake Department distributes tuques, mitts and other seasonal items to families in need.

    Donations of new items from the community are welcome.

  • CHRISTMAS EXCHANGE AND TOY MOUNTAIN:

    Starting in October, the Intake Department makes referrals to the Christmas Exchange and Toy Mountain programs.

    These programs provide families in need with assistance during the holiday season.

  • BACK TO SCHOOL:

    In August, the Intake Department distributes school supplies to families in need.

    The cost is $3 per student. Registration runs from June to early August.